Benchmarking

If you are going to measure family satisfaction in your ICU, you may be interested in benchmarking. This allows us to provide you with a report that compares your satisfaction scores to scores of other ICUs in our dataset, to highlight your strengths and weaknesses. Benchmarking is extremely useful because it identifies the ‘best achievable’ scores on the various items and can guide your future quality improvement activities.

Benchmarked Report
$250 CAD

  • Compares and ranks your site’s overall FS-ICU score, satisfaction with care score and satisfaction with decision-making score with over 100 different sites
  • Compares your site’s average score for each item with over 100 different sites
View Sample

Site Summary Report
$100 CAD

  • Shows your site’s overall FS-ICU score, satisfaction with care score and satisfaction with decision-making score
  • Shows how your site performed on each questionnaire item
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Group Comparison Report
$150 CAD

  • Based on your request, we can create 2 subgroups and compare your sites data based off your site’s data based off a Participant (family member) demographic item, or a patient characteristic item
    • E.g. ICU Survivors vs. Non-Survivors; Senior Participants vs. Younger Adult Participants
View Sample

Year to Year Comparison Report
$150 CAD

  • Assuming you have collected data in past years, we can create a report that compares your site’s overall FS-ICU score, satisfaction with care score and satisfaction with decision-making score from one year to another
  • Compares your site’s average score for each item from one year to another
View Sample

Requirements to Obtain Benchmarked Reports

  • You do not make any modifications to the wording of the existing questions. You can add additional questions if you see fit to measure satisfaction related to additional issues important to your local setting.
  • You use it to capture “family”, not “patient” satisfaction.
  • You use a similar data collection process as outlined in our instructions
  • You collect a minimum of 50 completed surveys
  • You use our REDCap electronic data capture system:
    • You can send an electronic link to the family members of your patients. This will provide them digital access to the survey in which their results are directly added into the database
    • You can also print copies of the surveys, distribute them to the family members as indicated above, and enter your results into our database
  • In order to receive the most meaning of your results, ideally we would need you to compare the nature of the patients and respondents to our data set. The differences in satisfaction scores across sites could be due to differences in respondent and patient characteristics. If you choose to collect respondent and patient characteristic data, click here for instructions and a current copy of Patient Characteristics and Respondent characteristics.
  • A fee of $250 will be assessed for first-time report. Subsequent benchmarked reports will be charged at $199.